PRINCIPALS

Our Principals

Founded in 1989, Complete HealthCare Resources is built around the experience and reputation of its principals. Our leadership team has more than a century of experience in senior living, long-term care management and development.  Today, we manage some of the most operationally sound and financially successful for-profit and not-for-profit organizations in the country.

Michael D. D’Arcangelo

President/Chief Executive Officer

Mr. D’Arcangelo has spent his entire career in the senior living industry.  In 1989, Mr. D’Arcangelo co-founded the Company, along with Mr. Peter Licari (retired).  He is an expert in government reimbursement.  Prior to forming the Company, Mr. D’Arcangelo served as Vice President of Business Services for a major, publicly held nursing home chain.  In this capacity, he managed employee relations for the eastern region, an organization of over 4,500 employees.  He also developed and implemented accounting and business office procedures, systems and controls for the forty-two facilities in that region, covering six states.

Mr. D’Arcangelo is a graduate of Drexel University with a Bachelor’s degree in Accounting and is a Certified Internal Auditor.

Michael Smith, SPHR

Vice President, Human Resources/Administration

Mr. Smith has worked with the Company since July of 1994 and is responsible for the overall human resource services functions of the Company.  His responsibilities include:  maintaining compliance with employment laws and other regulations, compensation and benefits administration, employee and labor relations, training and development as well as human resource planning.  Prior to joining the Company, Mr. Smith worked for large national employment agency in Philadelphia and Burndy Corporation in Littleton, NH.

Mr. Smith is a graduate of the University of New Hampshire where he received his Bachelor of Arts degree in Sociology.  He is also a certified Senior Professional in Human Resources.  Mr. Smith is a member of the Society for Human Resource Management.

Christopher Bailey, MHA, NHA

Regional Vice President

Mr. Bailey is responsible for the oversight of operations of skilled nursing facilities in Western Pennsylvania and Western Maryland.

Prior to joining the company in 1996, Mr. Bailey worked for a national rehabilitation services company in Southwestern Pennsylvania.  Following graduate school, Mr. Bailey worked for Penn State University in the College of Health and Human Development in computer network administration, training and support following graduate school, where he remains on staff as an instructor for a post baccalaureate certificate program in Health Policy and Administration.

Mr. Bailey is a licensed Nursing Home Administrator in the Commonwealth of Pennsylvania and holds a Bachelor of Health Sciences degree from Lock Haven University of Pennsylvania and a Masters Degree from The Pennsylvania State University in Health Policy and Administration.

Cathleen Otto, RN, BS, NHA

Chief Operating Officer

Mrs. Otto joined Complete HealthCare Resources in 1994.  As the Chief Operating Officer for the company, Mrs. Otto oversees the daily operations of the Skilled Nursing Facilities, Senior Living Communities and Regional Consulting Teams.

Mrs. Otto is experienced in the day to day operations of long term care and senior living facilities, both for profit and non-profit, including county owned facilities. She has experience in union environments, staff development, nursing administration, clinical services, corporate compliance, and board relations.

Mrs. Otto is a licensed Registered Nurse and Nursing Home Administrator with  experience in Nursing Administration for Acute and Long Term Care, including long term care experience as a Nursing Home Administrator , Regional Vice President, Vice President of Long Term Care Services, and Chief Operating Officer.

Stephen Franceschi, CPA

Chief Financial Officer

Mr. Franceschi joined Complete HealthCare Resources in 1997 and oversees all accounting and financial functions of the Company.  In this role, Mr. Franceschi oversees the accounting staff, ensuring timely and accurate financial statements and financial data produced for all clients.  He is also experienced in managing accounts payable and payroll departments.

Prior to joining Complete HealthCare Resources, Mr. Franceschi has 20 years experience managing accounting departments at various national long-term care and regional healthcare companies.

Mr. Franceschi received his B.S. in Accounting from Villanova University and his M.B.A. from Old Dominion University.

Edwin Balliet, NHA

Regional Vice President

Mr. Balliet joined Complete HealthCare Resources in 1997 and is responsible for the oversight of operations in Eastern Pennsylvania, New Jersey and Maryland.  In this role, Mr. Balliet works with facility Administrators to evaluate, improve and execute the daily operation of senior living facilities including CCRCs, Skilled Nursing and Assisted Living.  He is experienced in operational assessments, staff recruitment/retention programs and census optimization.  Mr. Balliet is experienced in facility construction, renovation and privatization projects.     

Prior to joining Complete HealthCare Resources, Mr. Balliet has 6 years experience as a Nursing Home Administrator and worked for the Veterans Administration in Boston, MA. 

Mr. Balliet is a Licensed Nursing Home Administrator in the Commonwealth of Pennsylvania.  He holds a Bachelor of Science degree in Health Administration from the Pennsylvania State University.  

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Todd Wagner, CPA

Vice President of Financial Management and Business Development

Mr. Wagner, who joined CHR in 1997, coordinates the due diligence, financial analysis and financing of potential acquisitions for Complete HealthCare Resources (CHR) and for CHR’s clients.  He interfaces with CHR’s regional consulting teams and facilities on financial and operational matters, oversees the annual budget process for all managed facilities,  as well as oversees facility development and expansion for CHR’s clients.  Mr. Wagner also performs the financial assessment component for all financial and operational assessment consulting engagements and alternative structure evaluations.

As Cash Management Controller for CHR, Mr. Wagner was responsible for managing Treasury functions, Accounts Payable and Payroll for 200+ nursing homes producing annual revenues in excess of $600 million with up to 12,000 employees.

Prior to joining CHR, Mr. Wagner managed the financial accounting aspects of a retail financial services company with over 200 locations.  He was also the Director of Accounting for a large, national leasing subsidiary, managing their banking relationships and conducting operational and internal control audits.

Mr. Wagner received his M.B.A. in Finance from St. Joseph’s University, Philadelphia, PA and his B.S. in Business Administration from Albright College in Reading, PA.

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